You have thousands of recordings. Nobody has heard them.
The one call that explains why a good lead went nowhere is in there somewhere. Without help, nobody will ever find it.
Reviewing five calls a week tells you almost nothing.
A manager listens to whichever handful were near the top of the list on a Friday afternoon. That's not quality control, it's a sample so small it can only confirm what they already thought.
So coaching becomes opinion, the monthly meeting becomes a debate about impressions, and the thing that's actually costing you sales stays invisible because it's spread thinly across three thousand calls.
What it gives you
It answers a different question from the dialler: not how many calls, but what was said.Written up, both sides apart
Each side of the call is recorded on its own channel, so the write-up knows who said what rather than guessing from the sound of a voice. That's where most call transcription falls over.
Scored against your scorecard
Your criteria, your weightings, with the quote that justified each mark — and the quote jumps to that second of the recording, so a manager can check it in one click.
Objections counted, strictly
An objection is a stated reason not to proceed. Hesitation isn't one. Counting loosely would make every figure on the page meaningless, so we don't.
A queue by exception
The lowest scores nobody has checked are queued and counted for you. That's the whole difference between five calls a week and all of them.
Your words, spelled right
Product names, your brand, the streets and towns you work in — added as keywords so they come through correctly instead of as the nearest common word.
Searchable across the account
Search every write-up for a phrase and get the calls plus the moment it was said. Finding the one call where somebody promised something they shouldn't have takes seconds.
You choose what's written up
A rule with three parts: a minimum talk time, which outcomes qualify, and a sample percentage. Anything a manager flags is always written up regardless.
The cost is quoted first
The settings page projects the monthly cost of the rule you're building from your own last thirty days, and updates as you change it.
A score is a first pass, never a verdict.
A manager reviews before an agent sees anything, can override any mark, and the original score stays visible next to the override. Nobody's bonus is decided by a machine that heard four minutes of audio.
Anything it genuinely can't judge from a recording — whether the notes were written up properly, say — is flagged as yours to score rather than guessed at.